Follow-up to customer service marketing: Zappos.com

I guess the lesson here is read this blog and you’ll stay ahead of the curve, ever so slightly that is. That’s about as close to 04.01 as can be.

Sunday I blogged about “customer service as the new marketing.”

An excellent post on Clickz today with a competitive table on one of my favorite online companies: Zappos.com

Take a look:

http://www.clickz.com/showPage.html?page=3628952

And the post on this blog earlier this week:

https://overpricedad.wordpress.com/2008/03/31/customer-service-is-the-new-marketing/

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